Required Identification:
We sell wholesale only to verified business dealers or vendors. You must supply a
legitimate
State Resale License number or Federal EIN (or whatever identification your country
provides),
as well as your full business name.
Ordering:
All wholesale orders are now taken on-line. If you need to contact our office, please be
aware
that we are working artists, and may be in the workshop and unable to take your call.
Please note
that we are on Pacific Time--please no 3am calls from Hong Kong! We prefer to take orders
via our on-line ordering system. You may also contact us via email at
Phone:
(9am-5pm M-F Pacific Time)
All orders made via credit card must be delivered to the credit card billing address
unless
additional identification is supplied. This additional information may include photocopies
of your
driver's license, credit card (front & back) and business license or State Resale
License document.
All orders made via PayPal must be delivered to the verified PayPal address supplied.
International Orders (orders delivered or paid for outside the USA)
International orders to some countries will be considered. Please be aware that we do NOT
collect
any tariffs or Customs fees and those fees are NOT included in the price of your order. It
is your
responsibility to apprise yourself of our country's regulations. We cannot refund your
account for orders confiscated by your country's Customs Officers. PLEASE contact your
local
postal office or Customs Office regarding their regulations BEFORE you order. We are a
United States company and all orders are shipped from the USA.
Payment
We accept MasterCharge, VISA, verified PayPal, Checks and Money Orders.You will be required to supply the 3-digit security code on the back of your credit card,
if
ordering by credit card.
All orders made via credit card must be delivered to the credit card billing address
unless
additional identification is supplied. This additional information may include photocopies
of your
driver's license, credit card (front & back) and business license or State Resale
License document.
Payments made via check or money order will not be shipped until the banking
instrument has cleared our bank and monies have been released.
Shipping
Most orders are shipped within 7-10 business days after receipt of payment.
Orders are shipped via US Mail, and most orders require signature confirmation by the
recipient.
Special delivery arrangements are available for an additional charge.
We do not ship to P.O. Boxes.
We do not ship to African or the Middle East.
Wholesale Returns and Refunds
In most cases, wholesale items are not refundable except for manufacturer's
defect. However,
in some cases we will accept returns within 30 days. Merchandise must be unopened and in
saleable
condition.
NO RETURNS WILL BE ACCEPTED without a return authorization number. You may obtain a return
authorization number by doing the following:
1. email
2. Include your original ORDER NUMBER (we cannot identify you without this number)
3. Include your original INVOICE DATE (date on the invoice shipped with your order)
4. Provide a brief explanation as to the problem or reason for the return
5. No returns after 30 days of receipt of merchandise.
Items returned for any reason other than our error or manufacturer's defect will be
charged a
20% restocking fee.
Drop Shipping
We do not drop ship at this time. Stay tuned.
Associates Program
We are not currently offering an Associates Program.
Ordering Wholesale Statuary - Egyptian, Fairies, Dragons, Skulls, Gargoyles, Etc.
Yes, we do wholesale the Summit statuary shown on our
Retail Site.
You must, however, be pre-approved before you may order these items at wholesale prices.
These items cannot be ordered through our normal wholesale shopping cart. They must be
ordered through
our retail shopping cart. However, unless you wish to pay the Retail Price, you MUST BE
PRE-APPROVED to do this. To obtain pre-approval, please email
and provide the following:
1. Your name
2. Company Name
3. Resale Order Number
And state that you are requesting authorization to order our Wholesale Statuary. You will
be
given an authorization number to use in the Comments section of the Retail Order form.
Unless
you use this authorization number, your order will be charged at the retail price--so
PLEASE USE THE AUTHORIZATION NUMBER and mention that this is a WHOLESALE
ORDER in the COMMENTS section of the payment price.
The wholesale price for the Statuary Items is 1/2 of the shown retail price, and your
order total
will be adjusted after we receive your order. The MINIMUM wholesale order for these items
is $150,
(the retail order total must be $300 or more).
This MINIMUM order applies to Statuary alone--not to a combination of Statuary and other
items.
T-Shirts
Sorry, we cannot offer the T-Shirts shown on our Retail Site for wholesale buying.
Please contact The Mountain company to apply to become one of their
wholesale customers. www.themountain.com
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